Helping families
Adults with mental health care and support needs
How to build strong, trusting connections with families
Adults with care and support needs
If a young carer is supporting an adult with care and support needs, it should be established whether Adult Services could put services in place to meet the care and support needs of the adult and reduce the impact on the young person.
Under the Care Act 2014, local authorities must carry out an assessment of anyone who appears to require care and support.
Adult Social Care
North Tyneside Adult Social Care work to support people who are vulnerable or at risk, by providing personal and practical support to help them live their lives independently. This includes:
- Older people
- People with physical disabilities
- People with learning disabilities
- People with mental health needs
- People who are having difficulty with their hearing or sight
- Young people and adults who care for relatives or friends
If you think someone who a young carer is supporting needs support or assessment by Adult Social Care, with their consent, you can contact the Gateway team on: 0191 643 2777
It is important that the professional making the referral explains that it is the presence of a young carer in the home that has triggered the referral, so that a whole family picture can be considered when any assessment takes place.
Mental Health Services
You should also encourage the person to attend their GP to discuss their situation. Their GP may refer them to any of the services listed below for assessment and support.
Referrals to most of these services are open to anyone, but as a non-health professional, the best course of action would be to signpost to a GP. Details for the crisis team are below, in the event of a mental health crisis.
How to refer:
Referrals to this service are open to anyone.
Whitley Bay 29 Station Road, Whitley Bay, Tyne and Wear, NE26 2QZ
Tel: 0191 219 7740
North Shields 26A Hawkeys Lane, North Shields, Tyne and Wear, NE29 0PN
Tel: 0191 219 5960
Community Mental Health Team
The Community Mental Health Team provides a specialist service for adults aged 18 to 65 years who experience severe, complex mental health difficulties and require a period of assessment and treatment.
The team is made up of a number of professionals including doctors, nurses, social workers, occupational therapists, psychologists and support workers. Initial appointments with the team are usually at one of the team bases in Whitley Bay or North Shields
Early Intervention Psychosis Team
The Early Intervention in Psychosis service works with people who are experiencing a first episode of psychosis. The service offers help to people aged 14-65 years who are experiencing first symptoms of psychosis, as well as providing help to their families.
The support received from this service can help patients recover from a psychotic episode. It can also help reduce the likelihood of experiencing further psychotic episodes in the future.
The service is made up of a team of professionals (including nurses, psychologists, psychiatrists, occupational therapists and social workers employed as care-coordinators) who have lots of experience in working with people with psychosis.
How to refer:
Referrals to this service are open to anyone.
1 Benton View, Forest Hall, Newcastle upon Tyne, NE127JJ
Tel: 01912205784
How to refer:
All appropriate referrals are accepted.
Telephone number for making referrals 24/7: 03031231146
Crisis Resolution and Home Treatment Team
The Crisis Resolution and Home Treatment Team is a team of experienced mental health staff, which includes nurses, social workers, psychiatrists and pharmacy staff. We offer assessment and home treatment for people over 16 experiencing a mental health crisis, as an alternative to hospital admission.
The team operates 24 hours a day 7 days a week. However, the crisis team does not provide an ‘emergency’ service such as a 999 response.
Other mental health support organisations
Preventing Suicide
App set up to support the prevention of suicide
Cruse Bereavement Care
One to one support for bereaved people
North Tyneside Art Studio (NTAS)
Creative arts studio to help improve and sustain good mental health.
Connect@Cafe32
For people who are low and struggle to meet people. First Wednesday of every month 6.30 – 8.00pm.
Rape Crisis Tyneside and Northumberland
For people who have experienced rape or sexual abuse
Tyneside and Northumberland Mind
Tyneside & Northumberland Mind exists to promote positive mental health.
SomeOne Cares
Counselling service for anyone affected by abuse including family, carers and friends
North Tyneside Recovery College
Recovery Colleges offers educational courses about mental health and recovery.
NIWE (Eating Distress Service)
Support for anyone affected by eating distress.
Anxious Minds
Supporting people with a wide range of mental health-related needs.