Helping families

Adults with mental health care and support needs

How to build strong, trusting connections with families

Adults with care and support needs

Establishing good support for the person who the young carer is looking after is key to ensuring a young carer is not adopting an excessive or inappropriate caring role.

If a young carer is supporting an adult with care and support needs, it should be established whether Adult Services could put services in place to meet the care and support needs of the adult and reduce the impact on the young person.

Under the Care Act 2014, local authorities must carry out an assessment of anyone who appears to require care and support.

Adult Social Care

North Tyneside Adult Social Care work to support people who are vulnerable or at risk, by providing personal and practical support to help them live their lives independently. This includes:

  1. Older people
  2. People with physical disabilities
  3. People with learning disabilities
  4. People with mental health needs
  5. People who are having difficulty with their hearing or sight
  6. Young people and adults who care for relatives or friends

If you think someone who a young carer is supporting needs support or assessment by Adult Social Care, with their consent, you can contact the Gateway team on: 0191 643 2777

It is important that the professional making the referral explains that it is the presence of a young carer in the home that has triggered the referral, so that a whole family picture can be considered when any assessment takes place.

Mental Health Services

There are different mental health services across North Tyneside that meet a variety of different needs.

You should also encourage the person to attend their GP to discuss their situation. Their GP may refer them to any of the services listed below for assessment and support.

Referrals to most of these services are open to anyone, but as a non-health professional, the best course of action would be to signpost to a GP. Details for the crisis team are below, in the event of a mental health crisis.

How to refer:

Referrals to this service are open to anyone.

Whitley Bay 29 Station Road, Whitley Bay, Tyne and Wear, NE26 2QZ

Tel: 0191 219 7740

North Shields 26A Hawkeys Lane, North Shields, Tyne and Wear, NE29 0PN

Tel: 0191 219 5960

Community Mental Health Team

The Community Mental Health Team provides a specialist service for adults aged 18 to 65 years who experience severe, complex mental health difficulties and require a period of assessment and treatment.

The team is made up of a number of professionals including doctors, nurses, social workers, occupational therapists, psychologists and support workers. Initial appointments with the team are usually at one of the team bases in Whitley Bay or North Shields

Early Intervention Psychosis Team

The Early Intervention in Psychosis service works with people who are experiencing a first episode of psychosis. The service offers help to people aged 14-65 years who are experiencing first symptoms of psychosis, as well as providing help to their families.

The support received from this service can help patients recover from a psychotic episode. It can also help reduce the likelihood of experiencing further psychotic episodes in the future.

The service is made up of a team of professionals (including nurses, psychologists, psychiatrists, occupational therapists and social workers employed as care-coordinators) who have lots of experience in working with people with psychosis.

How to refer:

Referrals to this service are open to anyone.

1 Benton View, Forest Hall, Newcastle upon Tyne, NE127JJ

Tel: 01912205784

How to refer:

All appropriate referrals are accepted.

Telephone number for making referrals 24/7: 03031231146

Crisis Resolution and Home Treatment Team

The Crisis Resolution and Home Treatment Team is a team of experienced mental health staff, which includes nurses, social workers, psychiatrists and pharmacy staff. We offer assessment and home treatment for people over 16 experiencing a mental health crisis, as an alternative to hospital admission.

The team operates 24 hours a day 7 days a week. However, the crisis team does not provide an ‘emergency’ service such as a 999 response.

Other mental health support organisations

Preventing Suicide

App set up to support the prevention of suicide

Cruse Bereavement Care

One to one support for bereaved people

North Tyneside Art Studio (NTAS)

Creative arts studio to help improve and sustain good mental health.


For people who are low and struggle to meet people. First Wednesday of every month 6.30 – 8.00pm.

Rape Crisis Tyneside and Northumberland

For people who have experienced rape or sexual abuse

Tyneside and Northumberland Mind

Tyneside & Northumberland Mind exists to promote positive mental health.

SomeOne Cares

Counselling service for anyone affected by abuse including family, carers and friends

North Tyneside Recovery College

Recovery Colleges offers educational courses about mental health and recovery.

NIWE (Eating Distress Service)

Support for anyone affected by eating distress.

Anxious Minds

Supporting people with a wide range of mental health-related needs.